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Key driver analysis

Employee engagement, job satisfaction, morale, leaving intentions, customer satisfaction and so forth are important business outcomes with multiple causes.

With key driver analysis we can rank and scale the causes in order of importance so that you can see where action will be most effective to drive up your key performance indicators. 

In this particular business, all the key drivers have a substantial effect on customer satisfaction.  However, face-to-face contact is the most important driver, and with a score of 46% is twice as important as operational performance.